For service advisors
Every repair begins with a conversation.
Long before a wrench is picked up, an advisor has to earn trust, understand the concern and explain the technical in plain language. A script can’t teach that. A standard can.
The customer, four hours after drop-off
“Why hasn’t anyone called me?”
A Champion advisor, before they have to ask
“We’re still working through it, we don’t have an answer yet, and we’ll update you again this afternoon.”
The first call.
Champion Phone Skills
The hard conversation.
Champions of Communication
The hand-back.
Champion Delivery
Eight steps to the Champion Advisor Certificate.
Each course builds on the last. Pass its test, then climb.
Start the climb free- Service Advisor Excellence, Tier 1
- The DVI Bible, Advisor Edition
- Champion Phone Skills
- Champion Delivery
- Service Advisor Excellence, Tier 2
- Champions of Communication
- Service Advisor Excellence, Tier 3
- 30-Day Advisor Ready
- Champion Advisor Certificate
Inspections don’t sell repairs. Trust does.
The DVI Bible, Service Advisor Edition.
Raise the standard. Become Champion.